From monk to COO, Jay leverages behavioral, operational & EQ intelligence to help leaders & their teams win more. WinThinking.com
Shen is an aspirational CEO. He believes his people should figure out how to do their jobs on their own. He did. His leaders do. Why shouldn’t they? Many in the company are new — less experienced, skilled and confident. They need more direction and support than they’re getting.
Shen doesn’t see he has a fragmented us-them culture. Seasoned executives can work on their own. Others can’t yet. What’s the cultural fallout? Sixty unexpected hours spent by his directors to correct mistakes workers shouldn’t have made. The Shen Show has become a boring circus act.
Rosalinda is a chief client services officer. To grow client billing, she has to work across different service arms: accounts, analytics, finance and marketing. These teams aren’t reacting fast enough and creatively enough to